Buy with confidence
Choosing ski gear online shouldn't feel like a gamble. If what you ordered isn't right — wrong size, wrong fit, or just not what you hoped — send it back. It's that simple.
You have 30 days from the day your order arrives to return or exchange it.
What can be returned
To keep things fair for everyone, items need to come back to us:
- Unworn and unwashed
- With all original tags still attached
- In their original packaging
- Free from marks, smells, or any signs of use
We can't accept items that have been worn on the mountain, washed, or damaged after delivery — so try things on indoors first, with the tags on.
How to make a return or exchange
- Email us at support@yeefineshop.com with your order number and let us know what you'd like to return or exchange, and why (it helps us improve).
- We'll send you the return instructions and the return address.
- Pack it up securely — reusing the original packaging is perfect and better for the planet — and send it back to us.
That's it. No complicated forms, no runaround.
Return shipping
Option A — Free returns (recommended):
Returns and exchanges are free. We'll email you a prepaid shipping label — just print it, attach it, and drop off your parcel.
Option B — Customer-paid returns:
Return shipping is covered by the customer. For exchanges, we'll ship your replacement back to you free of charge.
Refunds
Once your return reaches us and passes a quick check, we'll email you to confirm. Your refund goes back to your original payment method within 5–14 business days. Depending on your bank or card provider, it can take a few extra days to appear on your statement.
Exchanges
Need a different size or colour? Just tell us what you'd like when you start your return, and we'll get the replacement out to you [free of charge] as soon as we receive the original item back.
Sale & clearance items
- Sale and clearance items follow the same easy 30-day return policy.
- Sale and clearance items are final sale and can't be returned or exchanged. This will always be noted clearly on the product page.
Damaged, faulty, or wrong items
We check every order before it ships, but if something arrives damaged, faulty, or you received the wrong item, email us at support@yeefineshop.com within 48 hours of delivery with a photo. We'll make it right at no cost to you — no need to send anything back first unless we ask.
Need a hand?
Our team is made up of real people who ski, and we're happy to help with sizing, fit, or anything else before or after you buy. Email support@yeefineshop.com and we'll get back to you within [24 hours], Monday to Friday.