Returns and Exchanges

We accept returns of unused, unworn, undamaged, or defective merchandise within 30 days of delivery, subject to approval. All items must be returned in their original condition with all tags and packaging included.

Items returned worn, altered, or without original packaging will not be accepted. Once approved, items must be shipped back within 7 days of receiving return instructions.

A 10% handling fee applies to refunds only and is deducted to help offset processing, fulfillment, and payment fees that are non-refundable. The original shipping cost is also non-refundable. Exchanges are not subject to the 10% handling fee.

Final sale and clearance items cannot be returned, exchanged, or credited.

Yeefine is not responsible for items sent back without authorization or for incorrect items shipped to our facility. Returns that do not meet our policy requirements may be rejected and sent back to the customer.

Yes. Exchanges are available for eligible items purchased online. Let us know what you'd like to exchange for when you contact us - we'll check availability and help arrange it.

No handling fee applies to exchanges. The customer is responsible for the return shipping cost of sending the original item back. Once we receive and inspect your returned item, we will ship out the replacement product to you at no additional shipping charge.

For a faster replacement, you may place a new order. In this case, the original order can be returned for a refund (the 10% handling fee would apply to that refund). Final-sale and clearance items are excluded.

Each order is eligible for one return or exchange request only. A second exchange may be considered only if the exchanged item arrives with a verified manufacturing defect or an incorrect item was sent.

For refunds: Return shipping is paid by the customer, and a 10% handling fee is deducted from the refund to offset non-refundable processing, fulfillment, and payment fees. The original shipping cost (if any) is non-refundable.

For exchanges: Return shipping is paid by the customer, but no handling fee applies. We cover the shipping cost of sending the replacement item to you.

For international returns, customers must arrange and pay for their own return shipping. Customs duties, taxes, and related charges are also the customer's responsibility. Please clearly mark the package as "Returned Goods" to avoid additional customs charges. If these charges are incurred by us when receiving your return, they will be deducted from your refund.

Note: The 10% handling fee does not apply to exchanges or to returns caused by damaged, faulty, or incorrect items shipped by Yeefine.

Our support team normally responds within 2-3 business days. During peak season (October - March), response times may be slightly longer.

Our office is closed on weekends. Requests received during the weekend will be answered on the next business day.

Please wait for our confirmation and return address before sending anything back.

After the return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to the original payment method within 5-14 business days.

Your bank or card provider may require additional time to post the funds. If more than 30 days have passed since approval, contact us at service@yeefine.com.

We check every order before it ships, but if your item arrives damaged, faulty, or you received the wrong product, please email us at service@yeefine.com within 48 hours of delivery with your order number and a clear photo.

In these cases, we'll make it right at no cost to you - the handling fee and return shipping charges do not apply to our errors. We'll arrange a replacement, exchange, or full refund.

If your order hasn't shipped yet, we'll cancel it and issue a full refund. Contact us with your order number as soon as possible.

We cannot accept cancellation requests for orders that have already shipped. In this case, please apply for a return after receiving the package.

Refunds for cancelled orders are typically processed within 5-15 business days.

If you experience any issue with your order, we encourage you to reach out to us directly at service@yeefine.com before opening a payment dispute.

Once a chargeback is filed through your bank, your payment is automatically placed on hold by the financial institution, which can significantly delay both refund and resolution timelines.

Our team is here to help and is committed to resolving concerns quickly and fairly. In most cases, we're able to provide a solution much faster when you contact us directly.