Frequently Asked Questions

Yes. We offer free shipping once your order reaches the following thresholds:

• North America (US & Canada): Free standard shipping on orders over $159 (7-15 business days). Free expedited shipping on orders over $299 (4-7 business days).
• International: Free standard shipping on orders over $199 (6-9 business days). Free expedited shipping on orders over $299 (4-7 business days).

Paid options are also available at checkout if your order is below the free-shipping threshold. The price you see at checkout is the price you pay - no hidden fees.

Orders are processed within 1-2 business days. Once shipped, delivery time depends on your location and the shipping method you choose:

• Expedited: 4-7 business days
• Standard to North America: 7-15 business days
• Standard International: 6-9 business days

If any item is out of stock or we need more information to process your order, we'll contact you by email right away. Once shipped, you'll receive a tracking number to follow your order all the way to your door.

As soon as your order ships, we'll email you a tracking link. You can also check your order status anytime by logging into your account under My Orders. If your tracking hasn't updated or something looks wrong, reach out and we'll look into it for you.

Parcels can take a little time to get an update while in transit or during customs inspection, and update frequency also differs between logistics companies. If tracking has been silent for more than a few days, email us with your order number and we'll check it for you.

A signature may be necessary for the package to be delivered, so it's best if you or someone else is at home. If you missed the delivery, check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

We price and charge in US Dollars (USD). If your card is in another currency, your bank may apply its own exchange rate and a small international transaction fee - that's set by your bank, not by us. If anything looks off with a charge, email us and we'll help you check.

Easy. You have 30 days from delivery to return or exchange unworn items with the tags still attached. Just email us at service@yeefine.com with your order number and what you'd like to do, and we'll send you the return instructions.

For full details, see our Returns & Exchanges policy.

Your credit card cannot be read by any third party while in transit. We use 128-bit encryption - the highest level of security available online today - and our server uses Secure Sockets Layer (SSL) to encrypt all the data you enter, so you can feel completely secure with your order. We'll also never ask for payment outside our secure checkout.

Our jackets, pants and suits are built with genuine 15,000-20,000mm (15K-20K) waterproofing, windproofing, and warm insulation, with fully sealed seams to keep water out. Depending on the piece, you'll find heat-reflective linings, breathable underarm vents, powder skirts, windproof cuffs and adjustable hoods - the details that actually matter on the mountain. Every product page lists the specs so you know exactly what you're getting.

Read the size chart on each product page carefully before ordering, and measure your bust, waist and hips against the chart. Our size chart may differ slightly from other brands, so always check your measurements against ours.

Tip: Leave some extra room for outer layers - you'll want a couple of layers under your jacket to stay warm and comfortable on the powder. If you're between sizes or unsure, email us and we'll help you pick.

No problem - contact us at service@yeefine.com with your order number, and we'll arrange a return or exchange based on your situation (30 days from delivery, unworn, tags attached).

We shoot all our photos ourselves, but there may be slight color variation due to the limitations of photography and differences in monitor settings. The colors on screen may not correspond 100% - we suggest checking the gear in bright light when it arrives.

Our gear is built to last many seasons, not one. We use durable fabrics and real quality control from our own factory, and every piece is designed for repeated, hard use on the mountain. Look after it properly - wash it right and reproof the waterproof coating when water stops beading - and your YEEFINE jacket or pants will keep performing winter after winter.

If you experience an issue with your gear, it may be eligible for repair or replacement under our manufacturer warranty. Our warranty covers defects in materials or workmanship, but not damage from normal wear and tear, accidents, or improper use. Contact us first with your order number and photos - we'll walk you through the process and find the best solution for you.

YEEFINE was built for one simple reason: great ski gear shouldn't cost a fortune. We run our own factory and design team, so instead of selling through middlemen and marking up the price for a logo, we put our gear directly in front of skiers. It worked — and now we're growing our own direct-to-customer store, bringing that same performance and honest pricing straight to you. The idea hasn't changed: real performance, honest price, for every rider on the mountain.

In our own factory, by our own design team. This is the heart of what makes YEEFINE different - we control the whole process, from design to the finished jacket. That means real quality control, gear built to genuine technical specs, and no long chain of suppliers each adding their cut. When you buy YEEFINE, you're buying direct from the people who actually make it.

Because we own the factory and sell straight to you. There's no middleman, no retail markup, and no logo tax. A lot of what you pay for with premium brands is the name and the retail chain - not extra warmth or waterproofing. We cut all of that out, so the money goes into the gear, not the markup. Same real performance, a fraction of the price.

We're a growing brand, and we're building our sustainability practices as we scale. Because we make our own gear to last for years - rather than cheap, throwaway winter wear - choosing durable gear you keep longer is itself a more sustainable choice. We'll share more as our program develops.

We're building our rider community from the ground up. As we grow, we're partnering with real skiers and creators who put our gear to the test in real conditions - and we'd love for you to be part of it. Follow us on social to join in, share your days on the mountain, and be first to hear what's next.

Our official store is yeefine.com - always check the address bar. We'll never ask for payment outside our secure checkout. If you're ever unsure whether a site, ad or email is really us, don't enter your details - reach out at service@yeefine.com and we'll confirm.